Digital accessibility at Keolis

Digital accessibility aims to ensure that digital services are accessible to all users, including people with disabilities, whether visual, auditory, motor, cognitive or temporary.

It involves designing clear content, interfaces that can be used with a keyboard or assistive technologies, and services compatible with all devices and usage contexts.

At Keolis, digital accessibility is part of a broader approach to inclusion and equal access to information and services, for the benefit of all passengers.

Making mobility accessible to everyone is at the heart of Keolis’ mission. This ambition fully applies to digital services, which are a key entry point to mobility information and services.

In accordance with Article 47 of French Law No. 2005-102 of 11 February 2005, Keolis is committed to making its websites, mobile applications, digital content and tools accessible.

The Group’s digital services are designed, developed and operated to be usable by as many people as possible, including people with disabilities, older users, people with temporary limitations, or those using services in constrained environments such as noise, low lighting or poor network connectivity.

Keolis is committed to:

• placing digital accessibility at the same level of importance as quality, safety and service performance;

• complying with applicable accessibility standards and frameworks, including RGAA and RAAM, across all digital scopes;

• integrating accessibility from the design phase and throughout the entire lifecycle of digital projects, from design to maintenance;

• carrying out accessibility testing, including the use of assistive technologies and, where possible, testing with users concerned;

• continuously measuring and improving accessibility levels, with transparent communication on results and action plans;

• providing accessible contact channels and a route for escalation in the event of difficulties accessing digital services.

Further information on the implementation of digital accessibility within the Keolis Group is available in the multi-year accessibility plan, accessible here.

Content to come.
A digital accessibility audit will be carried out between 5 and 9 January 2025 by Access42.

Content to come.
A digital accessibility audit will be carried out between 5 and 9 January 2025 by Access42.

Content to come.
A digital accessibility audit will be carried out between 5 and 9 January 2025 by Access42.

In accordance with Article 11 of the French law of 11 February 2005, any person with a disability has the right to compensation for the consequences of their disability, regardless of its origin or nature, age or lifestyle.

Keolis undertakes to take all necessary measures to provide access, within a reasonable timeframe, to the information and functionalities sought by the person concerned, whether or not the content is subject to an exemption.

Users experiencing difficulties are invited to contact Keolis at the following address:
communication@keolis.com, so that appropriate assistance can be provided (accessible alternatives, information or content provided in another format).

If you encounter an accessibility issue preventing you from accessing content or a functionality on this site, and you report it to us but do not receive a response, you have the right to submit your complaint or request for referral to the Defender of Rights.

Several options are available to you:

• A contact form;

• The list of the delegate(s) in your region with their direct contact details;

• By phone: 09 69 39 00 00;

• By post (free of charge, no postage required):
  Le Défenseur des droits – Libre réponse 71120 – 75342 Paris CEDEX 07, France.

This page is updated regularly to reflect the progress of our work and user feedback.

Last update: 19/12/2025