KeolisAmey Metrolink's high score is testament to its ongoing commitment to its passengers and the communities it serves. By adopting a customer-focused approach, the company has not only been able to improve the quality of its transport services, but also to strengthen the confidence of passenger-users. This commitment to passenger satisfaction is reflected in every aspect of its operation, from user experience to service reliability.
The UK CSI index, renowned for its rigorous analysis, assesses the performance of companies across a range of public service sectors. The fact that KeolisAmey Metrolink stands out in this ranking underlines its leadership in the transport sector and its ability to meet the needs of passenger-users consistently and effectively.
By maintaining a high level of customer satisfaction, KeolisAmey Metrolink is helping to strengthen public confidence in public transport, a key factor in encouraging greater use of these services. This recognition demonstrates that quality customer service is essential to improving the passenger experience and the link with local communities.